Your role The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various customers. Will also assist with new product and service options, support account managers, and ensure compliance with U.S.
Your role The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various customers. Will also assist with new product and service options, support account managers, and ensure compliance with U.S.
So sieht Ihr Tag bei uns aus Sie sind persönliche Ansprechperson für unsere Neukunden und stellen ein erfolgreiches Onboarding vor Ort als auch remote sicher Sie übernehmen die Betreuung unserer Bestandskunden und sorgen dafür, dass diese die Vorteile unserer Lösungen voll ausschöpfen können Hierfür analysieren Sie produktspezifische Daten und bereiten diese in Form von Präsentationen kundengerecht auf Gemeinsam mit den Kunden entwickeln Sie Konzepte, um die Daten effizient zu nutzen Als Customer Success Manager arbeiten Sie eng mit unseren Sales Manager und der Entwicklungsabteilung zusammen, um unsere Lösungen im Sinne der Kunden weiterzuentwickeln Ihre Qualifikationen auf einen Blick Sie haben ein Hochschulstudium oder eine kaufmännische Ausbildung erfolgreich abgeschlossen Idealerweise bringen Sie erste Berufserfahrungen in den Bereichen Vertrieb oder Customer Support für digitale Produkte und Services mit Sie überzeugen durch Ihre Kommunikations- und Präsentationsstärke und sind sicher im Umgang mit Stakeholdern aller Hierarchieebenen Ein hohes Maß an Eigeninitiative, Flexibilität, Teamgeist und Zielorientierung zeichnet Sie aus Im Umgang mit MS-Office-Anwendungen agieren Sie souverän – Kenntnisse in der Datenanalyse sind von Vorteil Sie haben eine Affinität zu neuen Technologien und dem Thema Digitalisierung und verfügen über fundierte analytisch-konzeptionelle Fähigkeiten Die mündliche und schriftliche Kommunikation auf Deutsch und Englisch stellt für Sie kein Problem dar Unser Angebot für Ihren Einsatz Steigen Sie bei uns ein und profitieren Sie von den Stärken, die REMONDIS als Unternehmensgruppe mit sich bringt.
So sieht Ihr Tag bei uns aus Sie sind persönliche Ansprechperson für unsere Neukunden und stellen ein erfolgreiches Onboarding vor Ort als auch remote sicher Sie übernehmen die Betreuung unserer Bestandskunden und sorgen dafür, dass diese die Vorteile unserer Lösungen voll ausschöpfen können Hierfür analysieren Sie produktspezifische Daten und bereiten diese in Form von Präsentationen kundengerecht auf Gemeinsam mit den Kunden entwickeln Sie Konzepte, um die Daten effizient zu nutzen Als Customer Success Manager arbeiten Sie eng mit unseren Sales Manager und der Entwicklungsabteilung zusammen, um unsere Lösungen im Sinne der Kunden weiterzuentwickeln Ihre Qualifikationen auf einen Blick Sie haben ein Hochschulstudium oder eine kaufmännische Ausbildung erfolgreich abgeschlossen Idealerweise bringen Sie erste Berufserfahrungen in den Bereichen Vertrieb oder Customer Support für digitale Produkte und Services mit Sie überzeugen durch Ihre Kommunikations- und Präsentationsstärke und sind sicher im Umgang mit Stakeholdern aller Hierarchieebenen Ein hohes Maß an Eigeninitiative, Flexibilität, Teamgeist und Zielorientierung zeichnet Sie aus Im Umgang mit MS-Office-Anwendungen agieren Sie souverän – Kenntnisse in der Datenanalyse sind von Vorteil Sie haben eine Affinität zu neuen Technologien und dem Thema Digitalisierung und verfügen über fundierte analytisch-konzeptionelle Fähigkeiten Die mündliche und schriftliche Kommunikation auf Deutsch und Englisch stellt für Sie kein Problem dar Unser Angebot für Ihren Einsatz Steigen Sie bei uns ein und profitieren Sie von den Stärken, die REMONDIS als Unternehmensgruppe mit sich bringt.
Wo Du mit anpacken kannst Du bringst Erfahrung aus dem zahnmedizinischen Umfeld mit und hast Lust auf den nächsten Karriereschritt? Wenn Du zusätzlich bereits Berührungspunkte mit Support oder Customer Success hattest (oder neugierig darauf bist), freuen wir uns darauf, Dich kennenzulernen! Nach der Installation unserer Software stehst Du den Praxen als verlässliche Ansprechperson zur Seite: Du unterstützt bei der Einrichtung, schulst das Praxisteam und sorgst dafür, dass der Start rundum gelingt.
Location: Mobile Work (Mexico) What you’ll do Lead the charge: Manage cross-functional teams to deliver software into major retail environments Be the face: Build strong customer relationships as the main contact throughout the project lifecycle Keep it agile: Support Agile processes and enable smooth development execution Own the numbers: Manage budgets, forecasts, and invoicing with precision Stay ahead: Report on status, risks, and financials across stakeholder levels Solve smart: Resolve issues, ensure quality, and keep projects on time and on budget What you bring A degree in Computer Science, IT, or a related field Strong experience in the Central/Latin America`s retail market, experience in IT/software projects; POS background is a plus Proven success in managing customer-facing projects, including budgeting and contracts Strong communication skills and confidence in stakeholder management Team-oriented, creative in problem-solving, and adaptable to dynamic environments Fluent in English Willingness to travel and take your expertise global
Experience : min 5 years working in semiconductor industry , and 2 years experience of sales or sales support function. Experience of working on advanced package field is preferred. Personality: High resillience & ownership mindset, aggressive and positive thinking.
Mangelmanagement, Qualitätssicherung, Dokumentation) und Anpassung der Software-Workflows an individuelle KundenanforderungenDurchführung von Onboardings, Anwenderschulungen (remote und vor Ort) sowie Begleitung bei der Einführung neuer FunktionenAnsprechpartner/in für Kunden bei fachlichen und anwendungsbezogenen FragestellungenErstellung und Pflege von Schulungsunterlagen und DokumentationUnterstützung bei der Weiterentwicklung von Best PracticesMitwirkung bei der kontinuierlichen Verbesserung unserer Customer-Success-ProzesseEnge Zusammenarbeit mit Produktmanagement und Entwicklung zur strukturierten Weitergabe von Kundenfeedback ------ Dein Profil Abgeschlossene Ausbildung oder vergleichbare QualifikationErste oder mehrjährige Erfahrung im Kundenkontakt, Support, Projektarbeit oder ProzessumfeldErfahrung in der Bauleitung, Projektsteuerung oder im Bauprozess ist hilfreich, aber kein MussSehr gutes Verständnis für Prozesse und AbläufeFähigkeit komplexe Zusammenhänge strukturiert zu erfassenSicheres Auftreten im Umgang mit KundenIdealerweise Erfahrung mit Software-Einführung oder organisatorischen Veränderungen ------ Dich erwarten Ein spannender Arbeitsplatz in der innovativen und bunten nesseler Familie mit starkem ZusammenhaltKurze Entscheidungswege und Möglichkeit zum Mobile WorkingFrühe Verantwortungsübernehme und Raum für eigene IdeenAttraktive Vergütung, 30 Tage Urlaub Zuschuss zur AltersvorsorgeUmfangreiche Fort- und WeiterbildungsmöglichkeitenEine Mitgliedschaft bei Urban Sports Club (kostenloser Besuch von Fitnessstudios, Schwimmbädern, Badminton- und Kletterhallen u.v.m.)Fahrradleasing über BusinessBike, Corporate Benefits, gemeinsame Ausflüge und Events ------ Hört sich das spannend an?
People management Manage a team of 6-7 employees (including field service engineers, in-house mechanics) to meet service plan and maintenance goals.Make consistent decisions aligned with leadership, integrity, quality, urgency, and teamwork.Develop and manage the team’s technical and interpersonal skills for future growth.Ensure team members engage in learning through the Learning Link platform.Recruit and train new staff as needed.Arrange practical equipment and service training.Hold continuous 1-1 dialogues with the team to maximize their potential. Service Sales support Promote Customer-Centric Culture: As the “face to the customer, actively advocate for service and equipment sales within the Service teamCollaborate with Sales: Work closely with service sales to understand customer needs and identify ways Leybold Services can provide support.Innovate Services: Contribute to the development of new services for clients.Effective Customer Response: Handle customer complaints and repair cost reimbursement requests efficiently.
Your tasks Strategic customer engagement & planning Lead strategic customer dialogues with global decision makers to identify customer's business objectives, supply chain requirements & challenges Create future opportunities by translating customer needs & business trends into potential solutionsLink senior DHL executives with account counterparts at board or senior management level Relationship & opportunity development Position yourself as a strategic resource in a way that senior customer management seeks advice on high impact topicsProactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilitiesManage the renewal agenda in a proactive manner at a global and regional level Preparing, winning & implementing the deal Create and present high complexity solutions to customer demonstrating clear business & solution fitEnsure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer Service management & account maintenance Act as key contact for customer and channel the communication toaccount teams and DHL internal functionsSupport effective Customer Satisfaction Survey (CSS) process & drive follow up activities to increase customer satisfaction year-on-year Strategic Thinking & Targeting Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the sameProactively identify best fit opportunities for DHL across regions/products/solution Selling & Influencing Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledgeDevelop proposals that adhere to internal guidelines & commercial standards Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporates knowledge of competitor’s position Developing Commercially Viable & Innovative Solutions Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisionsEngage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and externalUnderstand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment Working Across the Business •Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale •Involve relevant CSI & divisional key stakeholders & secures buy-in & support for CDP, solution offering and implementation Your profile University degree in Business, Logistics or related10-12 years’ experience in Logistics Industry, Service Industry, within the sector or with the Customer 5 years’ experience with one or more DPDHL divisions in regional/ global environment7-10 years’ of commercial management experience5 years’ Consultative Selling experience working at board level in an international environment5 years’ experience in solution design, operational, performance and project managementExcellent analytical & problem solving skillsEffective presentation & facilitation skillsExcellent business English and French (written and oral)Structured work approach International exposure and cultural sensitivityAbility to engage and lead discussions at board level with senior managementAbility to work independently and within a team to deliver resultsAbility to lead and influence without formal authorityAbility to adapt and perform under changing and uncertain conditionsAbility to manage virtual, global teams •Willing to undertake (extensive) international travel Your benefits We offer excellent employee benefits, a competitive salary package and great development opportunities.
Proactive acquisition of new customers in south and north ChinaRepresenting our fast growing company at fairs and eventsIndependent recognition of market and customer potentials through own analysis of the customer, market and competition structureBuilding relationships with your existing customer base and maintaining them throughout their life cycleTechnical support for customersUniversity degree in electronic engineering or businessAt least 3-years experience in sales (ideally from the electronics industry) with proven track recordsExcellent communication and presentation skills, high analytical competenceWillingness to travel Build strong, long-lasting customer relationships by partnering with them and understanding their needsFluent in English Working for a German company in an international environmentDistribution of high quality products from the high tech industryHigh level of responsibility and very good personal development opportunitiesRMB 25,000-40,000 /month consisting of a fixed and variable portionYou base in our office in Shenzhen. you will travel frequently to your customers in South and North China.
Your Contribution Promotes and sells the complete pharmaceutical packaging (PP) product portfolio to dedicated international customers in the area responsibilityDefine sales strategy, projects, activities and create customer specific solutions with regards to products, services, conditions and problem solving.Develops and promotes sales growth & margins, aligns with key accounts, product management and marketing strategies / goalsActively analyzes and provides continuous updates about potentials to KAM, product management, marketing, customer service and production departments of product development, market trends, competitor information and new product opportunitiesVisits prospects and customers and provides regular updates and reports on customer/prospect visits and activities of dedicated local and international customersManage, maintain and update the customers’ file and system (CRM, Sales Database) according to established process and procedureWork closely with Customer Service to support him / her for Quotation, Account Receivables and Complaint handlingNegotiation of prices and payment conditions in coordination with the supplying unit or the KAM and give input in the global price negotiationsEstablishes the yearly budget and quarterly forecast for the dedicated local and international customers (per product group and supplying plant)Monitors budget achievement monthly and react accordingly if deviations occur.Assists with customer support for technical issues, audits, concerns, questions and acts as interface between customer, KAM and production siteGenerates customer contacts at various levels and functions (multi-channel selling)It is proactive as a team member and player to implement and reach departmental, plant and corporate objectivesProvides monthly summary reports about activities of domestic and international customers handled.Monthly competitor analysis as supporting data to take the right decision to retain or gain new market share or new customers.Monitoring quarterly Sales achievement to ensure yearly target achieved.Together with the Finance team, monitory Account Receivables on weekly basis to achieve the assigned target.Active participation in company activities that relate with customers, aside from the routine tasks.To ensure sales achievement assigned by company.To ensure customer satisfaction is reached by referring to global surver result.To ensure routine tasks, periodic tasks and variable tasks are well executed.The authority level follows the approval matrix guideline defined by global Schott Pharma.The authority level follows the approval matrix guideline defined by Schott Igar Glass.The authority level follows tasks and responsibilities given by direct superior accordance with the valid guideline.
Quentic GmbH sucht in Berlin, Home-Office eine/n Customer Support Manager (w/m/d) (ID-Nummer: 13719470)
Set governance standards for Quality (for both regulated and non-regulated) across MLEMEALead the innovation agenda for Quality in support of 2020 agendaMeasure regional Service Quality versus internal targets and manage/ challenge performance to ensure maximum performance is being reachedMeasure performance against customer expectations and SLAs and manage/ challenge current performance to ensure customer satisfaction Drive and deliver strategic programs through Quality responsible in MLEMEA clusters Change management: overcoming resistance to change through influencing, effective communication and negotiation Relationship Management: alignment of objectives & delivery against them, management of expectations and of perception Active coaching, support and management of Regional Operational Excellence projects in the area of QualityLead the communications channel between Quality at regional level and the Global and Cluster key stakeholders Managing stakeholder relationship at all levels while providing direction and oversight to respective resourcesManage strategic regional / transformational Quality programs and budgets accordingly Lead and develop highly skilled QRA members in countriesEffective management of geographically and culturally diverse teams with conflicting priorities What is required from you?
Just as you give your best, we will give ours and that’s not just words. We believe flexible working hours and mobile work support a healthy work-life balance. Training and coaching ensure you stay impactful. To keep you energized, we provide Edenred meal vouchers.
Conduct initial calculations and prepare business cases for Group Controlling. Create reports, analyses, and decision-support materials. Prepare internal and external presentations. Maintain accurate data in the CRM system. Build customer insights and share findings with the VP Pooling & System Integrations (m/f/d).
Wir sind das größte privatwirtschaftlich organisierte IT-Personaldienstleistungsunternehmen in Deutschland und haben für jede Karrierestufe das passende Angebot – egal ob Sie an Vakanzen in agilen KMUs oder starken DAX-Konzernen interessiert sind. Wir beherrschen die komplette IT-Klaviatur von Support bis zur Softwarearchitektur oder Digitalisierung – dank unseres umfangreichen Portfolios ist für jeden etwas dabei. So konnten wir in den vergangenen Jahrzehnten im Rahmen einer Life-Long-Partnerschaft unzählige Fach- und Führungskräfte aus der IT dabei unterstützen, die Weichen für eine erfolgreiche Karriere zu stellen.
Wir sind das größte privatwirtschaftlich organisierte IT-Personaldienstleistungsunternehmen in Deutschland und haben für jede Karrierestufe das passende Angebot – egal ob Sie an Vakanzen in agilen KMUs oder starken DAX-Konzernen interessiert sind. Wir beherrschen die komplette IT-Klaviatur von Support bis zur Softwarearchitektur oder Digitalisierung – dank unseres umfangreichen Portfolios ist für jeden etwas dabei. So konnten wir in den vergangenen Jahrzehnten im Rahmen einer Life-Long-Partnerschaft unzählige Fach- und Führungskräfte aus der IT dabei unterstützen, die Weichen für eine erfolgreiche Karriere zu stellen.
Skills & Attributes Strong interpersonal skills and customer‑driven mindset.Strategic thinker with strong business acumen and commercial agility.Impactful communicator with the ability to lead, motivate, and influence teams.Results‑driven leader with a proactive, energetic, and collaborative approach.Excellent computer skills (MS Office, Word, Excel, PowerPoint).In return, we offer We believe there is always a better way. Open for change and feedback is what defines our culture. We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy. The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
Your Contribution Identify high-value market segments; analyze MedTech trends (FDA, CE, emerging technologies); develop multi-year account strategies aligned with the SBF's commercial roadmap.Own full lifecycle of opportunities; maintain 3× pipeline coverage; provide CRM-based forecasting with ±10% accuracy; ensure pursuit discipline and qualification rigor.Lead complex, cross-functional projects across Engineering, Operations, Quality, Regulatory, and Finance to advance design, feasibility studies, new business development initiatives, and portfolio optimization.Establish and strengthen relationships with executive-level decision makers (CTO, CIO, Program Directors, Supply Chain); Serve as the primary commercial interface for strategic accounts.Shape value propositions, pricing strategies, and competitive positioning; build ROI-based business cases; support margin expansion and commercial improvement initiatives.Build territory and account plans; deliver accurate monthly and quarterly forecasts; track performance KPIs and implement corrective actions.Drive CRM discipline, BD process standardization, and continuous improvement; enhance tools, governance, and business development workflows.Foster strong internal alignment across Sales, Marketing, Engineering, Operations, and Quality.Represent SCHOTT at key industry conferences; Contribute to thought-leadership, marketing collateral, and campaign strategy.
In addition, we rely on a balanced mix of on-site meetings and home office. We support you in your development We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team!
Sets up customer visit schedules, executing visits/interactions esp. with key decision makers. Generates customers’ inquiries and quotations with back office support and other internal entities. Authorizes quotations and pricing; performs quotation reviews, negotiations and contracting with customers.
Essential Duties and Responsibilities Customers (external) Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals Build and maintain executive relationships within the designated Key Accounts (Local as well as Multi-National) customer accounts and Partners Provide customer oriented service at all times relating to specific sales and customer expectation issues Reporting to the Sales Manager, B2B Provide customer account revenue and activity reporting, as required by the Management team Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio Keep current and provide account strategy in line with country level business plans, ensuring profitable revenue growth Provide country inputs to the development of account strategies Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans Drive sales improvement through regionally harmonized processes Contribute to the regional bidding or RFQ process when requested Communication Develop a working relationship with the relevant support sections e.g. GKAM Support Group, Operations to ensure they are kept up to date with all issues relating to the GKAM Customer accounts Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements Work together to strategically improve the overall competitive advantage of the customer, and maximize the customer’s life time value to DHL Sales/Customer Account Development – Planning and Follow Up Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts Implement global and regional account acquisition / development approaches and platforms Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled Manage and co-ordinate the agreed account initiatives, activities and programs to retain and grow ongoing revenue and profit contributions Develop plans to deny competitor penetration into the accounts Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL Margins/Profitability Assurance Establish and implement a pricing review timetable that ensures improving margins from designated accounts Adhere to regional standards on profit margins and discount guidelines Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too.
Within the KISTERS Group, our HydroMet division provides world-class software and sensor solutions for environmental monitoring and data analysis, giving decision-makers the insight they need to manage floods, droughts and water quality. Become part of our KISTERS Group and support us in making a positive contribution to a more sustainable world. How you can contribute: Lead sales for HydroMet software solutions across the DACH region, with a focus on strategic growth and customer success Develop and implement go-to-market activities for existing and new software solutions in both established and emerging segments Manage key customer relationships through Key Account Management and regular on-site business development visits Drive proactive new customer acquisition with a clear focus on outcomes („Hunter mentality“) Oversee and manage tender processes in the environmental sector Deliver structured, transparent CRM data and participate in monthly sales review meetings Represent KISTERS at trade fairs, conferences, and webinars, and actively build a strong network in the environmental monitoring community Provide valuable customer feedback (VOC) to marketing and product development teams Your Profile: A Master’s degree in Hydrology, Meteorology, or Civil/Environmental Engineering Minimum 5 years of experience in sales, consulting, or account management in the HydroMet or environmental monitoring market Experience in environmental data management and analysis software solutions.
As a Service Product Manager, you shape the global service products of the Nordex Group and support our international organization with clear, robust, and market‑oriented solutions. You work closely with markets, service units, and central functions and directly contribute to our business success.
As a Service Product Manager, you shape the global service products of the Nordex Group and support our international organization with clear, robust, and market‑oriented solutions. You work closely with markets, service units, and central functions and directly contribute to our business success.
Our Benefits For more information on CSL benefits visit How CSL Supports Your Well-being | CSL. You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out.
Within the KISTERS Group, our HydroMet division provides world-class software and sensor solutions for environmental monitoring and data analysis, giving decision-makers the insight they need to manage floods, droughts and water quality. Become part of our KISTERS Group and support us in making a positive contribution to a more sustainable world. How you can contribute: Lead sales for HydroMet software solutions across the DACH region, with a focus on strategic growth and customer success Develop and implement go-to-market activities for existing and new software solutions in both established and emerging segments Manage key customer relationships through Key Account Management and regular on-site business development visits Drive proactive new customer acquisition with a clear focus on outcomes („Hunter mentality“) Oversee and manage tender processes in the environmental sector Deliver structured, transparent CRM data and participate in monthly sales review meetings Represent KISTERS at trade fairs, conferences, and webinars, and actively build a strong network in the environmental monitoring community Provide valuable customer feedback (VOC) to marketing and product development teams Your Profile: A Master’s degree in Hydrology, Meteorology, or Civil/Environmental Engineering Minimum 5 years of experience in sales, consulting, or account management in the HydroMet or environmental monitoring market Experience in environmental data management and analysis software solutions.
Verantwortungen Zusammenarbeit mit den Dienstleistern zur Qualitätssicherung sowie mit dessen Qualitätsverantwortlichen Stetige Verbesserung der Kundenzufriedenheit und weiterer qualitätsrelevanten KPI´s Zusammenarbeit mit dem internen Last Level Team und weiteren internationalen Teams zur Qualitätssicherung Ausbau und Pflege der Online Support Seite Dienstleistersteuerung im Rahmen von Qualitätsmanagement & KPI Entwicklung Entwicklung von Qualitäts Dashboards in Zusammenarbeit mit weiteren Teammitgliedern Weiterentwicklung des Qualitäts Konzeptes Optimierung der Qualitätsmessung regelmäßige Kalibrierung Sessions intern und extern Prozessoptimierung in Zusammenarbeit mit internen sowie externen Stakeholdern Anforderungen Erfolgreich abgeschlossene kaufmännische Ausbildung oder Studium Erste praktische Erfahrung im Bereich E-Commerce oder Customer Service Erfahrungen in der Qualitätssicherung oder im Training oder Coaching Analytische Fähigkeiten sowie eine strukturierte und akkurate Arbeitsweise Ausgeprägter Kundenfokus und exzellente Kommunikationsfähigkeit Liebe zum Detail & positive Can-Do-Attitude Guter Umgang mit MS Office (insbes.
About us Your Contribution Mainly support site manager Kulim to implement the management decisions and follow up the process status of some projects;Assist site manager Kulim to optimize the plant process to achieve the KPI’s target and save cost.
Within the KISTERS Group, our HydroMet division provides world-class software and sensor solutions for environmental monitoring and data analysis, giving decision-makers the insight they need to manage floods, droughts and water quality. Become part of our KISTERS Group and support us in making a positive contribution to a more sustainable world. How you can contribute: Lead sales for HydroMet hardware solutions across the DACH region, with a focus on strategic growth and customer success Develop and implement go-to-market activities for existing and new software solutions in both established and emerging segments Manage key customer relationships through Key Account Management and regular on-site business development visits Drive proactive new customer acquisition with a clear focus on outcomes („Hunter mentality“) Oversee and manage tender processes in the environmental sector Deliver structured, transparent CRM data and participate in monthly sales review meetings Represent KISTERS at trade fairs, conferences, and webinars, and actively build a strong network in the environmental monitoring community Provide valuable customer feedback (VOC) to marketing and product development teams Your Profile: A Master’s degree in Hydrology, Meteorology, or Civil/Environmental Engineering, Electrical Engineering or Measurement and Sensor Technology Minimum 5 years of experience in sales, consulting, or account management in the HydroMet or environmental monitoring market Solid technical background in HydroMet instrumentation/Hardware; experience in environmental data management/analysis is a plus Proven track record in achieving sales targets and managing long sales cycles independently Experience handling public or private environmental tender business A relevant professional network in the HydroMet or environmental technology sector Native-level fluency in German and excellent command of English (spoken and written).
Discover the modern way of recruiting in the sales and marketing field. With us you receive the perfect support for ensuring your professional success – together with consultants specialised in your industry. Our experience and know-how allow us to assist you individually in planning your next career steps, from choosing the right position to your first day on the job and beyond.
Discover the modern way of recruiting in the sales and marketing field. With us you receive the perfect support for ensuring your professional success – together with consultants specialised in your industry. Our experience and know-how allow us to assist you individually in planning your next career steps, from choosing the right position to your first day on the job and beyond.
If you would like to contribute to this diverse and ambitious team, we look forward to receiving your application! What makes your day with us special: Support and Develop Country-Specific Commercial Strategies Support senior sales management in the development, implementation and steering of country-specific strategies for both acquisitions and existing business.
Formulate and deploy equipment improvement road maps in partnership with the process engineering team. Support new product introductions by ensuring equipment readiness and scalability. Proactively support the process improvement initiatives including process capability, yield and quality.
Main job duties: -To take full leadership, operational and financial responsibility for managing a safe, efficient operational standards and profitable site for the organization and the customer(s), -Take full responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals on site by applying and improving the Safety Standards, -Align Objectives & KPIs applicable to your team and consider how these have an impact on site results, including the required frequency for tracking them, how the results are calculated, ensuring the right ownership of each role in the operation, -Align volume forecast with customer and review monthly resource planning with Operations Manager, developing a work strategy for next month / period, including peaks and valleys' seasons, -Track Site Performance understanding the causes for the gap between them, understanding the financial and customer impact resulted by this gap and address actions with Operations Managers to improve it, -Ensure that Standard Operational Procedures (SOP) and Work Instructions (WI) of operational processes are up to date, available at relevant place for employees and that employees are working according to the standard established, via OMS Confirmation, -Ensure your Shift Managers are properly trained according to their training matrix and enable their training and coaching sessions to enhance their personal development - via training matrix and schedule, -Discuss and approve improvement actions that involve customer requirements and SLA's, additional resources and financial investments with the operations managers, support the team during the implementation of improvement actions, -Promote the continuous improvement culture and sustainability of the program with operations managers and their teams, -Participate in a Monthly Results Meeting with the entire leadership team and employees, presenting the site's results, priorities and promoting engagement within the team, -Control your operational processes (inbound, picking, outbound, etc), fulfilling service level agreeded and deadlines established, -Provide leadership for the site in assessing potential, developing talent and succession planning, lead by example, -Ensure adequate security measures are in place to protect the site premises, including the safety of personnel, DSC assets and of the customer's product, -Maintain processes and required statutory qualifications to ensure compliance with all relevant regulatory and local legal obligations, -Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement, -Conduct regular reviews (e.g. monthly) with customer on operational performance and delivery against the agreed KPIs, -Identify and propose opportunities to grow the business with existing customers, -Support Business Development / Account Management on contractual and commercial issues and customer renewal planning.
Your tasks: Your tasks: Gain market transparency: Identify key players & countries, understand market characteristics (market drivers, decision patterns), Picture current situation and identify trends (geographical & technological), estimate market potential and development, provide competitor analysis Develop and implement strategy: Align global and local strategies, define & monitor key global and local activities Enhance market access to sales force: Build up and share market expertise through trainings and the global expert team, provide and update sales & marketing tools (presentations, flyers, references…), support marketing events (tradeshows, conferences, associations…) and promote successes (externally, internally) Position Conductix-Wampfler on the market: Lead selected international key-account activities, develop strategic relationships with market players (key customers, suppliers, partners, consultants…), strengthen and expand network within industry associations and relevant committees Coordinate strategic / international sales projects: Identify and structure projects in an early stage, lead international sales projects (coordinate sales activities, align pricing…) Animate, exchange and align information / activities within global expert team Functional and disciplinary lead of focus market team consisting of business development managers and/or global application engineers Your profile: Your profile: Bachelor’s degree in marketing, engineering, business administration, project management, or similar.
Fritz Berger GmbH is continuously expanding and we need you to join us on this journey! For our location in Cologne, we are looking for support as a Working Student in Customer Service (m/f/d) On Site – Dutch Customers What you can look forward to: A cool office in the heart of Cologne Free drinks and fruit at the workplace An exciting range of tasks in the camping and leisure industry Flexible working hours and an agile way of working A secure job in an established company with a flat hierarchy, short decision-making processes and a dynamic environment Working in a motivated, international team The job is on site in Cologne – for close teamwork and direct day-to-day communication Your new job: Interface between our headquarters and our customers Handling customer enquiries primarily in writing, occasionally by phone Providing support with issues and ensuring customer satisfaction What you should bring with you: You are enrolled as a student at a German university Native-level foreign language skills (Dutch) Strong customer focus; initial experience in customer service is an advantage You are available to start soon Good German or English skills are required for communication within the team Self-organisation and a structured way of working Team spiritOur mission: to equip all campers with the best accessories!
Coordinate technical escalations in collaboration with solution engineering, support, and product teams. Lead technical QBRs, integration reviews, and roadmap alignment workshops. Monitor platform health, usage, and KPIs for your accounts and recommend improvements.
About us Your Contribution HR Partnering • Partner with the business team to supports the people strategy for business growth. • Collaborate with HR Centre of Excellence (COEs) and specialist to provide comprehensive HR solutions and support to business team • Responsible to develop and deliver HR strategy for meeting business needs
To grow the business and to help Zeelandia’s customers to grow their business, the Marketing and R&D teams of the Zeelandia Group are working closely together in one department. This supports collaboration, also trainings are provided to the operational companies (OpCo’s) in the countries in order to lead new product development and to enhance innovation to fuel growth.
H&R Chemisch-Pharmazeutische Spezialitäten GmbH sucht in eine/n Mitarbeiter Customer Support (w/m/d) (ID-Nummer: 13710995)
In addition, we are proud to say that we offer a clear career framework, support continuing professional development and provide opportunities for staff to travel to other TFP clinics further their learning and support career progression.
In addition, we are proud to say that we offer a clear career framework, support continuing professional development and provide opportunities for staff to travel to other TFP clinics further their learning and support career progression.
Your Contribution Manage the maintenance and repair of all production equipment, buildings, building equipment (HVAC, electric, gas, water, etc.) and grounds to ensure optimum performance, minimize down time, support safety, reduce costs, etc.Responsible for utilities (electric, gas, water, etc.) and wastewater treatment.Responsible for site security (guard service, ID badges, contractor/visitor access).Plans, organizes, directs and controls all maintenance activities and programs.Manages the activities of all Maintenance personnel.Orders all required materials and supplies to assure timely completion of jobs.Maintains materials and supplies inventory.Performs all personnel supervision duties, including resolution of personnel problems and reporting to management on performance.Provides for safe and orderly work environment in Maintenance and Wastewater Treatment.Ensures that safe work practices are followed.Develops and maintains preventative maintenance programs for machinery, equipment and facilities.Coordinates new equipment installation with engineering.Administers third party vending including security guard service, cleaning service and landscaping.
Your Tasks Technical and commercial preparation of quotations Internal quotation management Development of project schedules Processing of quotations with customer and in coordination with technical and sales Machine design and specification of technologies Review and evaluation of customer specifications Technical risk assessment Clarification of regional and legal requirements Support in the preparation of TCO calculations Ensuring conformity with standards Preparation and execution of customer presentations Recording building dimensions, project clarification in the offer phase Your Qualifications Several years of professional experience in technical sales in mechanical, electrical and plant engineering, preferably in the food/beverage industry Very good data processing skills (MS Office/MS Project), SAP knowledge is an advantage Fluent in English required, French is an advantage Goal-oriented and structured way of working Ability to work in a team, assertiveness and adequate manners Efficient time management and flexible work assignment according to project requirements Willingness to travel internationally Benefits Innovative and international working environment Challenging and diversified job Working in a highly motivated team Strong company group Attractive remuneration Social benefits Location: Ikeja ǀ Lagos ǀ Nigeria
Your Tasks Technical and commercial preparation of quotations Internal quotation management Development of project schedules Processing of quotations with customer and in coordination with technical and sales Machine design and specification of technologies Review and evaluation of customer specifications Technical risk assessment Clarification of regional and legal requirements Support in the preparation of TCO calculations Ensuring conformity with standards Preparation and execution of customer presentations Recording building dimensions, project clarification in the offer phase Your Qualifications Several years of professional experience in technical sales in mechanical, electrical and plant engineering, preferably in the food/beverage industry Very good data processing skills (MS Office/MS Project), SAP knowledge is an advantage Fluent in English required, French is an advantage Goal-oriented and structured way of working Ability to work in a team, assertiveness and adequate manners Efficient time management and flexible work assignment according to project requirements Willingness to travel internationally Benefits Innovative and international working environment Challenging and diversified job Working in a highly motivated team Strong company group Attractive remuneration Social benefits Location: Ikeja ǀ Lagos ǀ Nigeria
Operations management, compliance management, customer service and support · To assist in the optimization of patient management and service delivery · To develop and maintain systems and processes which ensure that the patients’ experience of the clinic is as good as possible.
About us Your Contribution Lead, coach, and motivate employees within respective area of responsibility, while providing direction to achieve department goals and objectivesAssist in developing department budget and investment plan(s) according to strategic goalsCultivate employee talent through training and coaching measures, while also conducting employee performance reviewsSupport the development and updating of Quality Assurance programs, policies, processes, procedures and controlsReview, analyze and report on quality discrepancies related to SCHOTT products, while developing disposition and corrective actions for product discrepanciesManage the review of batch records and avoid impacting shipment datesManage Department Training Coordinator activities and projectsManage document control activities to include, releasing, archiving, tracking and reporting of the document review process for controlled documentsLead and support the implementation of Systems and Compliance Improvements including site compliance, along with data integrity requirementsMeasure and analyze Quality System trendsOversee the internal audit function to ensure ongoing compliance to the Quality Management System (QMS)Maintain the Archive Room and document retention requirementsWrite and revise Standard Operating Procedures (SOPs) and provide training, as requiredManage the CAPA and Change-Control process to include, issuing, reviewing and approving stepsSupport all customer or registrar quality related audits and/or evaluationsUtilize quality tools, including Compliant-PRO, etc., for information, tracking and reporting purposes, as required by the Pharm Business UnitManage assigned CAPA(s) by performing root cause investigations, while defining resolution actions; implement preventive and corrective actions in a timely manner as a result of customer complaints or customer audit findingsHelp promote and implement safety/EHS directives and maintain a clean and safe workspaceAssure compliance with ISO certifications and cGMP, along with adherence to Company policies and procedures and Code of Conduct/safety guidelines Your Profile Bachelor’s Degree in Chemistry, Biology, Engineering or science related field, requiredMinimum three years of experience in Quality leadership roleSolid knowledge of ISO 9001, 14001, 15378, along with cGMP and ISOExposure to the glass forming industry and/or pharmaceutical industry, preferredThorough MS Office applications, SAP and electronic QMS systemsMulti-tasking abilitiesDecision makingDetail oriented approachForward/creative thinkingService orientedEffective communication skillsAbility to read, write and speak English language Your Benefits Excellent healthcare benefits including medical, dental and visionShort and long term disability Tuition reimbursement Paid time offPet insurance Other supplemental benefits available upon election Please feel free to contact usYour Profile Bachelor’s Degree in Chemistry, Biology, Engineering or science related field, requiredMinimum three years of experience in Quality leadership roleSolid knowledge of ISO 9001, 14001, 15378, along with cGMP and ISOExposure to the glass forming industry and/or pharmaceutical industry, preferredThorough MS Office applications, SAP and electronic QMS systemsMulti-tasking abilitiesDecision makingDetail oriented approachForward/creative thinkingService orientedEffective communication skillsAbility to read, write and speak English language
Planung & Reporting: Sie verantworten die vorausschauende Ressourcenplanung (Personal, Material, IT-Support) sowie die Kostenplanung, -überwachung und -kontrolle in Ihrem Bereich. Regelmäßige Analysen funktionsrelevanter KPIs und das Einleiten von Maßnahmen zur Zielerfüllung sind für Sie selbstverständlich.